Frequently Asked Questions (FAQs)

Hach strives to prioritize our customers in everything we do. As a registered customer, you'll be able to enjoy the following benefits:

• Manage Orders and Quotes
  Monitor your orders and convert quotes in a few clicks
• Credit Card Payments
  Our integrated credit card processing allows you to purchase, however is best for you
• Track Shipments
  Visit the "Orders" section in your account to see up-to-date tracking
• Recurring Orders
  Manage your Pick & Ship^TM orders in real-time in "My Account"
• Save Your Favorites
  Create a list of favorite products and save time when reordering
• Update Preferences
  Choose the most relevant communications you want to receive
• Visit our Support Portal
  Hach Support Online provides expert answers to your technical questions

Register

Go to the Hach website and select "Sign In" in the top bar. From there, please click on the orange button named "Create an Account" and follow the instructions. Once you are registered, you can view and track orders, adjust recurring orders, save your favorite items, convert quotes to online orders and visit your Hach Support portal.

Login with your account information, go to "MyAccount/Profile" and click on "Change Password".

For password reset, go to "Sign In" and then select "Forgot my password." Enter your username for a link to be emailed to you. If you cannot remember your username, please contact Customer Support.

Click on "Manage My Communication Preferences" at the bottom of the page to unsubscribe/update settings or sign up for marketing material.

Chat Customer Service or call 800-227-4224 and Hach can provide you with a temporary password.

There are several ways to find methods on www.hach.com:

• Go to Support in the navigation and choose “Methods” or “Water Analysis Handbook” from the drop-down menu to find a method by parameter (A-Z).
• Go to Parameters in the navigation and choose “Water Analysis Handbook” to find a method by parameter or “Find a Method Number” to search for a specific method number.
• Type in a search term or method number into the search bar, then click on the resources tab and refine the method filters on the left-hand side.
• Go to an instrument product page and click on the tiles for “Find Test Methods Here” or “Water Analysis Handbook”. Note: Not all products include these tiles.
• Some methods are also available by clicking on EPA Methods in the footer under “Customer Service”.

The Water Analysis Handbook (WAH) is the result of more than 85 years of research and method development. With over 300 illustrated, step-by-step instructions, this is your comprehensive source for water analysis procedures. From instruments to reagents, meters to probes, media to general lab supply, this handbook outlines everything you need to perform each procedure, simplifying the water analysis process.

EPA compliant method information can be found in the Customer Service section of our footer EPA Methods.

Please reach out to support.hach.com.

Go to the Global Distributors page and please select the region of interest.

Contact us and we’d be happy to help you.

Please type in the article number in the search field, click on the appropriate reagent and go to the tab “Overview”. The number of tests is outlined here.

Go to Training Center under Support in the top bar and and click Training Overview.

Select Shipping and Transportation Policy under Policies and Terms in the footer.

Select Returns Policy under Policies and Terms in the footer.

The Veralto Operating Company Privacy Policy was created to cover all of the Veralto Companies listed in our affiliates controller
list referenced throughout the policy. The Examples of Data Collected are just that, examples. The data collected can be different for each Veralto Operating Company. We follow strict data minimization practices and will never collect data that is not relevant to the business that we are conducting with a data subject. Because of the diversification of the Veralto businesses, each business may collect different data based on the needs of the business and are covered in all the Veralto Operating Company Privacy Policies. Hach only collects data needed to conduct business with our customers and we do not gather any additional information than needed.